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What you are buying

uooki sells two things. They are refunded differently, because one renews and the other does not.

Subscriptions — Starter, Pro and Studio. Billed monthly or annually, renew automatically, and grant credits for each billing period.

Credit packs — a one-time purchase that adds credits to your balance. Charged once, never renewed.

Credits do not expire, and unused credits carry over between billing periods for as long as your account is open.

Cancelling a subscription

You can cancel at any time from your billing settings, or by writing to [email protected]. Cancelling stops the next renewal.

You keep access, and the credits already granted, until the end of the period you have paid for. We do not charge a cancellation fee and we do not prorate or refund the remainder of a period that has already started.

Refunds on subscriptions

• Within 14 days of your first payment on a plan, if you have used less than 10% of that period's credits, write to us and we will refund it in full.
• Renewals are not normally refunded. If a renewal caught you by surprise — you had not used the service that period and tell us within 7 days of the charge — write to us and we will refund it.
• If we close your account without cause, we refund the unused portion of the period.

Refunds on credit packs

• Unused packs are refundable within 14 days of purchase.
• Once credits from a pack have been consumed, that pack is no longer refundable. Generation costs us money at the moment you run it, and that cost cannot be recovered.
• Partially used packs are not refunded in part.

When something goes wrong

These are not really refunds, and they are not subject to the windows above:

• Duplicate charge — tell us and we refund the duplicate, always.
• Credits paid for but not delivered — tell us and we grant them, or refund the payment if you prefer.
• A generation failed and consumed credits — tell us which run and we return the credits.

Chargebacks

If something looks wrong, write to [email protected] first. We would rather refund you than dispute a chargeback. Filing a chargeback without contacting us may result in the account being suspended while the dispute is open.

How to ask

Email [email protected] with the email address on the account and the approximate date of the charge. We reply within 2 business days. Approved refunds go back to the original payment method through Stripe and typically appear within 5 to 10 business days, depending on your bank.

Contact

NeuroPix LLC, 30 North Gould Street, Sheridan, WY 82801, United States [email protected]