退款政策

What you are buying

uooki sells two things. They are refunded differently, because one renews and the other does not.

Subscriptions — Starter, Pro and Studio. Billed monthly or annually, renew automatically, and grant credits for each billing period.

Credit packs — a one-time purchase that adds credits to your balance. Charged once, never renewed.

From October 12, 2026, credits are valid as described in our Terms of Service (section 4): subscription credits for the billing period they are granted for, credit packs for 12 months from purchase. Credits do not carry over to the next billing period.

Cancelling a subscription

You can cancel at any time by writing to [email protected]. Cancelling stops the next renewal.

You keep access, and the credits already granted, until the end of the period you have paid for. We do not charge a cancellation fee and we do not prorate or refund the remainder of a period that has already started.

Refunds on subscriptions

• Within 14 days of your first payment on a plan, if you have used less than 10% of that period's credits, write to us and we will refund it in full.
• Renewals are not normally refunded. If a renewal caught you by surprise — you had not used the service that period and tell us within 7 days of the charge — write to us and we will refund it.
• If we close your account without cause, we refund the unused portion of the period.

Refunds on credit packs

• Unused packs are refundable within 14 days of purchase.
• Once credits from a pack have been consumed, that pack is no longer refundable. Generation costs us money at the moment you run it, and that cost cannot be recovered.
• Partially used packs are not refunded in part.

When something goes wrong

These are not really refunds, and they are not subject to the windows above:

• Duplicate charge — tell us and we refund the duplicate, always.
• Credits paid for but not delivered — tell us and we grant them, or refund the payment if you prefer.
• A generation failed and consumed credits — tell us which run and we return the credits.

Chargebacks

If something looks wrong, write to [email protected] first. We would rather refund you than dispute a chargeback. Filing a chargeback without contacting us may result in the account being suspended while the dispute is open.

How to ask

Email [email protected] with the email address on the account and the approximate date of the charge. We reply within 2 business days. Approved refunds go back to the original payment method through Stripe and typically appear within 5 to 10 business days, depending on your bank.

Contact

NeuroPix LLC, 30 North Gould Street, Sheridan, WY 82801, United States [email protected]